Watch Repair & Restoration

Experienced in New and Vintage Mechanical watches

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Anyone in North America who is in need of repair or restoration of a wrist or pocket watch could do no better than consider the services provided by RGM Watch Company. We are one of only a few domestic firms who specialize in high-end luxury and complicated timepieces-whether modern or antique-and have been chosen by museums and noted collectors, as well as watch companies and auction houses to service rare and exclusive watches. RGM's experience in creating and servicing fine mechanical timepieces means there is no better overall solution.

Having established our reputation upon precision watchmaking and design, RGM has in parallel acquired the necessary equipment and honed the ability to manufacture parts that are no longer available. Additionally our staff of watchmakers have completed top training in all aspects of horology--wide international experience and proven dedication ensures the work is completed properly. Such skill and capability has allowed RGM to become the only watch company to produce a high-grade mechanical movement in the USA, including a version with tourbillon, since the 1960s.

Our extensive range of equipment--rose & straight line engines, a jig bore for centering and milling, optical comparators, pivot polishers, and case making capabilities-ensures that RGM is able to perform services none of our competitors can match. Our experience with such tasks has even been extended to mentoring and training of up-and-coming watchmakers. Clearly, RGM is focussed not only on fine products and customer service, but on ensuring that skilled and trained watchmakers will be around to service your fine watches for many years to come.

If you are seeking repair of a single mechanical watch, or represent a retail or manufacturing establishment dedicated to fine timepieces, please contact RGM to discuss what services we might have the pleasure to provide.

RGM Watch Repair FAQ

Service:
As a manufacturer of high quality watches, we believe in high quality service. All watches in for a complete service are disassembled, inspected for worn or damaged parts, cleaned, oiled, and timed using state of the art equipment. Cases are refinished, cleaned, and most plastic crystals are replaced.

Dial Refinishing:
Prices for most dials cost from $150 to $300.

Pricing:
Complete service on most modern watches starts at $350.00
Vintage watches start at $400.00
High-grade watches and chronographs start at $450.00
For minor repairs there is a $50.00 minimum labor charge

Turnaround:
Our turn around time is usually 4 - 8 weeks, this can be longer depending on current work load and material availability. Vintage and antique watches may take longer.

Warranty:
All watches that we service carry a one year warranty on work performed. Parts subject to normal wear such as crystals, straps, etc. are not covered under warranty, neither is damage as a result of abuse or accident.

Plastic / Sapphire Crystals:
Due to the construction of the case, watches that originally came with plastic crystals cannot be retro-fitted with modern sapphire crystals.

Watch Material:
We have many sources of hard-to-find materials for watches that we service. We also can fabricate parts if needed. However, we are not a material supplier, therefore we do not sell parts to the public.

Water Resistant:
We do not recommend taking any vintage watch near water. For modern watches that are water resistant in design, we use testing equipment to ensure reliability. We recommend having the water resistance of your divers watch checked once a year if you use it for swimming or diving. We do not guarantee water resisitancy on Vintage watches, watch that are not water resistant by design, or watches that are not checked yearly.

Payment:
We accept Visa, Mastercard, Discover, approved bank checks, and money orders. Personal checks must wait to clear the bank.

Shipping:
We would suggest shipping your watch by a traceable, insured method, signature required. We recommend USPS, or UPS. On the address label do not mention anything relating to watches. The address should read as follows:

RGM
801 West Main Street
Mount Joy, PA 17552 USA


Please include a note explaining what work you would like to have done, and any problems the watch exhibits. Also include your name, address, phone number, and an email address or fax number where the estimate can be sent.

Estimates:
Repair estimates are completed free of charge. if an estimate is declined, the owner's only expense would be the return shipping, handling and insurance fees. Excluding watches of unusually high value, these fees total $27.00.